Terms and conditions

Carriage Charges

1. UK Deliveries inc Northern Ireland & the Isle of Wight FREE subject to our £ 5.00 minimum order value.
2. UK Offshore Islands inc Eire £ 5.95 (please also see following conditions)
3. Rest of the World orders under 1Kg £ 14.00
4. Non UK orders over 1Kg there is an additional surcharge. Please contact us for rates.
5. For non UK deliveries there is an additional surcharge for heavy items marked with a * on this website. Please contact us for rates.

Terms

1. All transactions are in pounds sterling.

2. Delivery method is Royal Mail, Parcel Force or by a courier/freight service as appropriate (Airmail for overseas unless requested otherwise by customer).

3. UK Delivery
We will aim to despatch goods within 3-4 working days (next day service is available on weekdays, at the customers expense - please enquire for rates), however, please allow up to 28 days for items that are out of stock or handmade. 

4. Overseas Delivery
Including UK Offshore Islands & Eire please allow 14-21 days for delivery. There may be an additional 21day delay if an item is out of stock or handmade.

5. Christmas Deadlines
Please send your orders as early as possible, but to be placed no later than:
United Kingdom ~ 20th December 2007 (last dispatch date for 1st class).
Europe, Channel Islands & Eire ~ 13th December 2007
USA ~ 10th December 2007
Rest of the World ~ 7th December 2007 
After any of the above dates please contact us, as special delivery may be available at a surcharge.

6. Damaged goods must be returned within 14 days for refund or replacement to the address below.

7. All goods are subject to availability.

8. The prices of the goods for sale remain valid until such a time that they are changed on this website. Any goods ordered will be charged at the price quoted on the website at the time the order was placed.

9. The customer has a right to cancel the order within 7 working days of receipt of the goods (with the exception of made to order items). They will then be entitled to return the goods in an undamaged and unused condition in their original packaging, to the address below. A full refund including delivery postage and packaging will be given within 30 days. On cancellation 'Days Gone By' will not be able to refund return postage and packing costs incurred by the customer.  ***Kindly note there may be a restocking charge upon cancellation of larger items - eg kitchen trolleys***

10.Wherever possible we try to be as environmentally conscious as possible & this includes our packaging! We often recycle our packaging materials & re-use boxes, bubble wrap & shredded paper - do let us know if your purchases are intended as gifts & you would prefer traditional brown paper!